What is Managed 366 Support?

Managed 366 Support is the results-obsessed customer service and deep technical expertise that’s been part of our DNA since launch. It’s at the core of what we do — it drives our business. We will go above and beyond to support your business around-the-clock.

We take proactive steps to minimize issues, and help resolve them quickly should the need arise. Whether hardware needs replacing or software needs updating, we make sure you have the tools your business requires to function at its best.

We are here 24×7 to help you resolve any issue you’re facing. And unlike our competitors, we aren’t going to charge you for it. All Quantic Dynamics products include unlimited access to expert technical support at no additional charge. You can troubleshoot your issue yourself or take advantage of our Cloud Engineer, available via ticket, phone, and live chat. So, while we hope you never have a problem, you can rest easy knowing that we’ve got your back if one ever pops up.

As our valued customer, you will always have 24×7 access to a dedicated support team — a team that will listen to your needs and then build you a best-fit solution. In addition to your support team, you have access to the following support resources.

Contact Us

Phone (+880 9611 88 6797)

  • Dedicated local phone support
  • Rapid initial response. Typically, within minutes, we will call you back.

Email (support@quanticdynamics.com)

  • Rapid initial response, typically within 10 minutes with a possible solution.

Tickets

  • Integrated ticket support is built into our access portal, enabling interactive trouble shooting with a rapid initial response, typically within 10 minutes.
  • Intuitive user-friendly interface through our customer portal providing up to date status on all open support tickets.
  • The permissions setting allows only specified account users to receive event notifications, perform specified functions, and access secure information.

Chat

  • Convenient online text chat
  • Resolves support queries and escalates if needed
  • Rapid initial response, typically within seconds.